Returns, refunds & warranty
30-day free returns with no handling or restocking fees. iCrimp Tools covers return shipping for eligible returns.
Contact us within 30 days of receiving your products, subject to the terms below.
For tool orders placed on icrimptools.com. Exclusions apply.
Obtain return instructions and the correct address before sending a parcel.
How to request a return
If you are unhappy with a purchase, contact us within 30 days of receiving the products to arrange a return under our terms.
- Email us before shipping. Send your order number, product model, reason for return and relevant photos to sales@iwiss.com.
- Receive return instructions. Our team will confirm the information needed and the correct return address. Complete requested information promptly.
- Pack the items securely. Returned parts must retain their original labels and be properly packaged. Damage caused by inadequate packaging may affect the refund to the extent permitted by applicable law; we will explain any proposed deduction.
- Wait for inspection and confirmation. We will notify you when the return is received and advise you of the refund decision after inspection.
No walk-in service or order pickup is available. Contact us for the correct return address.
Return shipping costs and fees
Free return shipping: iCrimp Tools covers return shipping for eligible returns requested within 30 days of delivery, including a change of mind, an incorrectly selected model or size, duplicate purchases, and defective, damaged, incorrectly supplied or misdescribed items. There are no handling or restocking fees.
Email sales@iwiss.com before returning an item. Wait for our confirmed return address and a prepaid label or another suitable return method arranged at our expense. Do not arrange your own paid return shipment without contacting us first.
How much will be refunded?
After we receive and inspect an eligible return, we refund the full amount paid for the returned items, including applicable item taxes, to the original payment method. Original outbound shipping charges are not refunded for customer-choice returns, except where required by applicable law, including any applicable right to reimbursement of standard delivery charges when withdrawing from an entire order. If we sent damaged or incorrect goods, contact us so we can arrange the appropriate remedy and cover the related shipping costs.
When will the refund arrive?
We will notify you of the refund decision after inspection. Approved refunds are initiated to the original payment method. The time for the credit to appear depends on your card issuer or payment provider.
Can I cancel an order before it ships?
Email us as soon as possible with your order number. We will check fulfillment status before confirming cancellation. If we can cancel before shipment, we refund the amount paid, including shipping, without a cancellation or handling fee. Once shipped, follow the return process above.
12-month tool warranty
We offer a 12-month warranty for tools purchased through this store. To request assistance, provide your order number, product model, description of the fault and relevant photos or video.
What is excluded?
The warranty does not cover misuse, abuse, alteration, accidents, lack of maintenance, or tools worn out through use.
If you are unsure whether an issue concerns tool setup, compatibility or a fault, contact our team. Our setup and troubleshooting FAQ may help you identify the information to send.
I purchased on Amazon or through a dealer. What should I do?
Start with your original seller or marketplace for its order, return and warranty process. You can contact us for product identification or technical questions; include your purchase channel and order details. This store’s terms do not automatically apply to purchases from another seller.
Missing, incorrect or transit-damaged items
Notify iCrimp of shortages or incorrectly supplied items within 30 days of receipt. Please report issues promptly so we can investigate. This reporting request does not limit any rights or claim periods provided by applicable law.
- Keep the packaging and photograph the shipping label, visible damage and contents.
- Report transit damage or a short count to the carrier as well as to our team.
- Where a bill of lading is used, have the carrier acknowledge visible damage or shortages before unloading and retain that acknowledgment for the formal claim.
Send the order number and evidence through order support so we can review the issue.
My tool looks slightly different from the photos
Some component details, such as nuts or bolts, may vary between production batches. If the tool differs from the listing or a previous purchase, contact us with photos so we can check the model, contents and function before you arrange a return.
Your statutory rights and existing orders
This policy and our 12-month commercial warranty do not exclude or limit your mandatory consumer rights, including any applicable withdrawal rights or statutory guarantees. Where applicable law provides greater protection, that law applies.
Updated 6 November 2026. We will honor any more favorable return commitment made when an order was placed.
Need help with your order?
Email sales@iwiss.com with your order number, purchase channel, product model and a short description. For damaged, incorrect or missing items, attach photos of the parcel and contents.
Support is provided by email and messages across time zones; replies may not be immediate. Include the relevant details so we can follow up by email.
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